Dear Customers, Members of our Community, Partners and Suppliers:
Due to the nationwide state of emergency we are implementing measures designed to limit exposure to the Corona epidemic for our employees, customers and our community. While our first concern is for the health and well-being of everyone involved, we also have an obligation to maintain continuity of business while taking sensible measures to reduce everyone’s risk. Effective Monday, March 23rd, our buildings are closed to walk-in traffic as we take precautions in advance to combat COVID-19. Please call us at 218.346.3530 (Perham), 701.356.4328 (Fargo) and we will meet you at curb side or visit us online at esserplumbingandheating.com or aireserv.com/fargo, and we will be happy to answer your questions. Our hours are 8am to 5pm.
All business operations and capabilities will continue as usual, but with additional vigilance and procedures put in place to protect our customers, employees and supporting vendors. If you are concerned and would like to reschedule a previously scheduled onsite visit or sales visit to your location, please notify us and we will reschedule with you or postpone the visit. We expect all services to be available on an ongoing basis, but this is a fluid situation with updates happening daily, so this may change in the future.
This is how Esser Plumbing & Heating and Aire Serv of Fargo & Lakes Country is handling this unprecedented challenge:
In order to maintain the health of our employees, customers and vendor partners, we have increased our housekeeping and sanitization efforts in both locations, and we require our employees to follow these CDC recommendations:
- Practice Social Distancing, maintaining 6’ of separation.
- Avoiding attending gatherings and holding meetings of 10 or more people.
- Taking temperatures daily and sending people home if sick.
- Washing hands for 20 seconds before going into and after coming out of houses, businesses and our office.
- Sanitizing tools and trucks.
We are also working with all of our local partners, asking them to share advice and information. We have adopted policies shared from our local hospitals and factories that they are using to protect the community and their employees, along with following State and Federal guidelines, most notably the CDC. We are confident that we are doing the things we need to do to protect all of our community members and minimize risk of transmission.
We appreciate the trust you put in us, and we will continue to monitor the COVID-19 crisis and will make changes accordingly.
Thank you, and please continue to shop local as much as possible, every dollar spent in our communities right now has a huge impact on keeping our local business’s healthy in this tough time, and is greatly appreciated by everyone in our business community.